Frequently Asked Questions

ACCOUNTS

Account Cards

Are debit cards free with my checking account?

Your first debit card is free with your checking account. If you need a new card due to fraud, a name change, or expiration, the new card is free. Replacement cards for other reasons are $5.

Why are the names and numbers on my card flat?

Instant Issue Cards are printed flat. If you’d prefer a card with the name and numbers that are embossed, request that your card be mailed to you.

My ATM card is worn out. Can I get a new card? 

We can print you a new card for free.

How can I get an ATM & Debit Card?

You can get your card instantly by coming into any of our branch locations. Or you can call (435) 723.3437 to request a card, and we will mail it to you. We can print you a new card for free.

If I already have a Debit Card, can I also get an ATM Card? 

Yes! An ATM Card is a great back-up in case you lose your Debit Card.

BaZing Rewards

What should I do if you need help with BaZing?

If you have any questions or need help, please contact BaZing directly. You can reach them at (855) 822.9464 or customer.service@bazing.com.

Business

Can I connect my Business Account with QuickBooks?

Yes! As long as you have Online Banking, you can connect your Business Account with QuickBooks.

What should I bring to open a Business Checking account?

To open a business checking account, individuals should bring the following items:

1. Government Photo ID* (driver’s license, passport, or another form of government-issued photo identification)
2. A second form of ID (debit card, credit card, a letter with your name, some other form of identification)
3. Social Security Number
4. Deposit of at least $25

*If the address on the driver’s license isn’t where you live now, you will also need proof of address (like a utility bill).

Additional documents are required for opening a business account, depending on the type of business that you have.

• Sole Proprietorship– Business License or DBA Certificate of Registration, Federal Tax ID Number(TIN) letter, or SSN
• Partnership– Partnership Agreement (or Limited Partnership Agreement), Beneficial Owner Form, and DBA Certificate of Registration (if applicable)
• Corporation– Articles of Incorporation or Certificate of Good Standing, Federal Tax ID Number(TIN) letter. and Beneficial Owner Form
• LLC- Articles of Organization or Certificate of Organization or Certificate of Formation, Federal Tax ID Number(TIN) letter. and Beneficial Owner Form
• Unincorporated Association– Federal Tax ID Number(TIN) letter. Plus one of the following: Business License, DBA Certificate of Registration, Organization/Association or Bylaws, Certificate of Good Standing, Certificate of Formation, Certificate of Organization, Statement of Organization or Certificate of Registration

What is a beneficial owner certification form?

Federal law requires that we collect information about beneficial owners for new business accounts. Beneficial owners are individuals who own 25% or more of the legal entity and individuals who have significant responsibility to control the legal entity. You can download and fill out a beneficial owner form to bring with your new account. The form needs the following information from beneficial owners:

1. Name
2. Address
3. Date of birth
4. Social Security Number
5. Driver’s License, State-Issued Identification Card, Passport, or Alien Identification Card

If you have questions, we’d love to help! Call us at (435) 723.3437 and ask for a New Account Specialist.

Certificates

What do I need to know about a Growth Certificate? 

To open a 9-month Growth Certificate, you must have $25 auto-transferred into your certificate each month. There is a $500 minimum balance to start. And you can deposit more money into your certificate whenever you want, however much you want during the month.

Can I add money onto my certificate anytime? 

Yes, with a Fluid Certificate or a Growth Certificate, you can add money to your certificate during the month at any time.

How often can I withdraw from the 7-month Fluid Certificate? How often can I make deposits?

You can withdraw monthly, and make unlimited deposits.

What is the minimum to open a certificate? 

Most of our certificates can be opened with $500, except for a Starter Certificate, which is just $50 to open and the 7-month Fluid Certificate which is $10,000 to open.

Do any of the certificates bump rates? 

Yes, we have this feature on our 18-month certificate.

Are there any penalties for early withdrawal on certificates? 

Yes, If funds are withdrawn from the certificate before it reaches its term, some dividends will be forfeited. (6-12-month certificates lose 2 months of dividends, and 18-36-month certificates lose 6 months of dividends)

What happens after my Starter Certificate reaches $500?

It will be rolled over to a 12-month Certificate.

Do I need to make a deposit each month in my Starter Certificate? 

Yes, you need to commit to at least a $25 per month deposit.

How does a Fluid Certificate work?

Fluid Certificates are for terms of 7 months and require a minimum opening deposit of $10,000. You can add money to the Fluid Certificate at any time. One withdrawal can be made each month without a penalty as long as the balance remains above $10,000.

What happens if I withdraw money from a Certificate before it matures? 

If you withdraw the money from a Certificate before it matures, you’ll never lose the principal that you have invested. There might be dividend penalties for the early withdrawal. If you think you’ll need to withdraw money from the Certificate, consider a Fluid Certificate. As long as your balance remains over $10,000, you can make one penalty-free withdrawal per month.

Checking

Are debit cards free with my checking account? 

Your first debit card is free with your checking account. If you need a new card due to fraud, a name change, or expiration, the new card is free. Replacement cards for other reasons are $5.

What does roadside assistance cover? 

Roadside assistance covers:

• Towing
• Battery service
• Flat tire assistance
• Fuel
• Oil, fluid, and water delivery service
• Lock-out assistance
• Collision assistance
• Extrication assistance

How much does Advantage Checking cost? 

There is a $3.95 monthly fee.

How does Accidental Death Coverage work? 

Accidental Death Coverage covers deaths that occur due to accidents. Check the “Guide Benefits” on the Bazing website for information on how Accidental Death Coverage can be used if tickets have already been purchased.

How much does the cell phone insurance cover? 

It will cover $400 twice a year.

How do I set up direct deposit? 

Simply ask your employer to set it up for you! You’ll need your account number and Elevate Credit Union’s routing number: 324376818. Keep in mind that the name on the payment transferred must match the name on your account. Please contact us if you have further questions or need assistance.

Are there any exclusive benefits for 55+ members?

Yes! 55+ members with a checking account are eligible to receive up to two free boxes of checks per year.

How can I get checks? 

You will get 12 free counter checks when you open a checking account with a balance of $100 or greater. Members that are 55+ can get up to two free boxes of checks per year, one box at a time. Additional checks can be purchased by contacting us.

What should I do if my card is lost or stolen? 

You can turn off lost or stolen cards in our mobile app so that no one can use them. If you find your card again, you can turn it back on to continue to use it. If you don’t have the mobile app or know that your card has been stolen, you can report it online or call (800) 682.6075.

How does Courtesy pay work? 

If you overdraw on your checking, we may cover the amount charged anyway, saving you from the embarrassment and frustration of a declined card. A $25 fee is assessed for this service, but you may save money on bounced checks and merchant fees. If there are available funds in the member’s savings account, the funds will be transferred to checking before Courtesy Pay occurs. Courtesy Pay is for accounts in good standing, has a maximum coverage amount of $600, and may not become effective for the first 90 days of a new account.

IRA

Will I have to pay taxes? How much will I be taxes? 

With a Roth IRA, you won’t pay taxes when you withdraw the money. However, you will pay taxes on withdrawals for a Traditional IRA. How much you will be taxed depends on how much you contribute.

What's the difference between Traditional and Roth IRAs? 

In short, a traditional IRA offers tax-deductible contributions while a Roth IRA allows the account to grow tax-free.

Traditional IRAs:

• Contributions may be tax-deductible
• Earnings can grow tax-deferred until withdrawn
• Penalty free withdrawals for qualifying education expenses, home purchases, and medical expenses
• All earnings and deductible contributions are taxable upon withdrawal

Roth IRA

• Contributions are not tax-deductible
• Withdrawals and earnings may be tax free
• Penalty free withdrawals after age 59 ½, disability, death or for a first time home purchase

• Contributions may be tax-deductible
• Earnings can grow tax-deferred until withdrawn
• Penalty free withdrawals for qualifying education expenses, home purchases, and medical expenses
• All earnings and deductible contributions are taxable upon withdrawal

Overdraft & Courtesy Pay

What is the maximum amount that Courtesy Pay will cover? 

$600

How do I sign up for an Overdraft Line of Credit? 

Members must apply for an Overdraft Line of Credit and qualify on approved credit.

How does Courtesy Pay work? 

If you overdraw on your checking, we may cover the amount charged anyway, saving you from the embarrassment and frustration of a declined card. A $25 fee is assessed for this service, but you may save money on bounced checks and merchant fees. If there are available funds in the member’s savings account, the funds will be transferred to checking before Courtesy Pay occurs. Courtesy Pay is for accounts in good standing, has a maximum coverage amount of $600, and may not become effective for the first 90 days of a new account.

How does Overdraft Protection work? 

Overdraft Protection is a line of credit that’s linked directly to your account. If you overdraw on your checking, it steps up to cover the costs—so that you don’t have to pay hefty insufficient funds fees. From there, it works like a simple loan from Elevate. Pay it off right away to avoid interest, or as you can for a low rate. To opt in to Overdraft Protection, contact us at any time.

Specialty Savings

Do Special Savings Accounts cost anything? 

Nope! Specialty Savings Accounts are a free service for members.

When can I take money from ym Christmas Club account without penalty? 

Youth Accounts

How much do I need to deposit in a Kids Savings Account to get a prize of birthday gift? 

Only $5!

What happens to a Kids Savings Account when my child turns 13? 

What do I need to open a Teen Savings Account? 

DIGITAL SERVICES

Alert & Notifications

How do I sign up for Online Banking?

Online Banking gives you access to a bunch of awesome resources, like Bill Pay, Online Statements, and Mobile Banking. If you aren’t signed up, you can enroll online today. You can also visit a local branch or call us at (435) 723.3437. We’ll walk you through the process!

Bill Pay

What is the max amount you can pay per day when using Bill Pay? 

The max per day to one person/business is $3,000.00.

How do I add my Alexa and use voice Bill Pay? 

1. Complete the “Add Alexa” process from the “My account” page in Bill Pay.
2. In the Alexa app, use the search feature to select the iPay QuickPay℠ skill, then enable it.
3. Follow the instructions and use your credentials created during the “Add Alexa” process in bill pay, establishing the link between Alexa and bill pay.

What if I can't remember my username for Online Banking? 

Call the credit union and we can help you set it up over the phone, (435) 723.3437.

Do I need a checking account to use Bill Pay? 

Yes, you must have a checking account with Elevate.

Is there ever a fee to use Bill Pay? 

Bill Pay is completely free for all personal checking accounts. For business accounts, there is a $0.75 fee for every transaction after the first five.

How do I get the Mobile Banking app?  

Once you’ve signed up for Online Banking, you can download the app by following one of the links below!

How do I sign up for Online Banking?  

Online Banking gives you access to a bunch of awesome resources, like Bill Pay, Online Statements, and Mobile Banking. If you aren’t signed up, you can enroll online today. You can also visit a local branch or call us at (435) 723.3437. We’ll walk you through the process!

How do I use Bill Pay? 

Log in to online banking, click on the “Services” tab, and then select “Bill Pay.” If you aren’t signed up for online banking, you can enroll online today. You can also visit a branch or call us at (435) 723.3437 and we can help you get started.

Digital Wallet

How do I set up Digital Wallet?  

Simply open the “Apple Pay” or “Google Wallet”  app on your device, and add in your Elevate card details.

For Samsung Pay: On your phone, open the Galaxy Wearable app. From the Home tab, swipe to and tap Samsung Pay. If prompted, sign into your Samsung account. Tap + in the upper right of the screen, and then tap Add credit or debit card.

Are Elevate cards compatible with other payment solutions such as Samsung Pay? 

My cards look different on Apple Pay. Why? 

Apple Pay uses a graphical representation, not an identical replica of your Elevate card, so the image of your card won’t be exact. It is similar to Google Wallet and Samsung Pay.

Where can I get more information about digital payments? 

Apple Pay, Google Wallet, and Samsung Pay have more specific information on their sites.

How is my personal information protected with Digital Wallet?  

Digital Wallet doesn’t store your credit or debit card number on your device, which means that you never reveal your name, card number or security code to merchants. Your device creates a unique digital code which is used to verify payment. Plus, the whole system is protected by Visa’s Zero Liability policy, which protects you from unauthorized, fraudulent purchases.

Will my phone or watch work with Digital Wallet? 

Not all phones and smartwatches are compatible with Apple Pay, Google Wallet, or Samsung Pay.

Apple Pay: You need an iPhone 6 or higher to pay in stores. Even if your phone cannot pay in stores, You can easily make purchases within some apps using Apple Pay. For additional information, go to Apple Pay Device support.

Google Wallet: It works on any NFC-enabled Android device running Lollipop 5.0 or higher for in-store purchases. Customers can use devices that are not NFC-enabled to make Google Pay purchases in merchant mobile apps. For more details, go to Google Wallet help.

Samsung Pay: Samsung Pay is compatible with several devices. For a full list of compatible devices, go to the Samsung Pay Site.

How do I set up Direct Deposit? 

Simply ask your employer to set it up for you! You’ll need your account number and Elevate Credit Union’s routing number: 324376818. Keep in mind that the name on the payment transferred must match the name on your account. Please contact us if you have further questions or need assistance.

How do I use Mobile Deposit? 

Before you get started, make sure you have signed up for Online Banking and downloaded the Mobile Banking app.

1. Endorse your check like this: Line 1: “For mobile deposit to account # __________”
   Line 2: Your Signature
2. Open the app and go to “Deposit”
3. Lay the check on a flat, solid, dark surface in a well-lit area and snap a picture with your phone
4. Follow the upload instructions
5. Choose which account to deposit the check into
   
   

External Transfers

How much does Bank2Bank cost? 

Bank2Bank is completely free.

How much does a Wire Transfer cost? 

Sending a Wire Transfer costs $15. Receiving one is completely free.

What information do I need to receive a Wire Transfer? 

Incoming wires must include all three steps listed below. Incorrect or incomplete information may result in a returned wire. We’re happy to help if you have questions!

Receiving institution:

Corporate America Credit Union
4365 Crescent Road
Irondale, AL 35210
ABA # 262090120

Further Credit to:

Elevate Federal Credit Union
1023 Medical Drive
Brigham City, UT 84302
ABA # 324376818

Beneficiary:

Elevate CU Member account number.

Member’s name and address as they appear on their Elevate CU account.

Why does the image of my check keep getting denied? 

Make sure you have laid your check on a flat, dark surface in a well-lit area. Make sure your check isn’t blurry or have any edges cut off. If you continue to have problems, give us a call at (435) 723.3437.

Can I deposit foreign checks with a Mobile Deposit? 

No. Unfortunately, we cannot accept foreign checks through Mobile Deposit.

Should I sign my checks a certain way for Mobile Deposit? 

Yes. Sign your checks like this:

• For Mobile Deposit to account _________
• Your signature

What if I can't remember my username for Online Banking? 

Call the credit union and we can help you set it up over the phone, (435) 723.3437.

Is there a limit to how much I can use Mobile Deposit? 

There is a daily limit of 5 checks and $4,000.

If I use Mobile Deposit, when will my money be available? 

On the following business day (M-F) by 10:30am, excluding holidays.

How do I use Mobile Deposit? 

Before you get started, make sure you have signed up for Online Banking and downloaded the Mobile Banking app.

1. Endorse your check like this: Line 1: “For mobile deposit to account # __________”
   Line 2: Your Signature
2. Open the app and go to “Deposit”
3. Lay the check on a flat, solid, dark surface in a well-lit area and snap a picture with your phone
4. Follow the upload instructions
5. Choose which account to deposit the check into

How do I get the Mobile Banking app?  

Once you’ve signed up for Online Banking, you can download the app by following one of the links below!

How do I sign up for Online Banking? 

Online Banking gives you access to a bunch of awesome resources, like Bill Pay, Online Statements, and Mobile Banking. If you aren’t signed up, you can enroll online today. You can also visit a local branch or call us at (435) 723.3437. We’ll walk you through the process!

Online Statements

How do I sign up for Online Statements? 

You can sign up for Online Statements through your Online Banking Account. You can access the instruction here: How to sign up for online statements. Or, if you have any questions or would like help signing up, give us a call at (435) 723.3437, and we can get you signed up over the phone.

How do Online Statement protect my account and identity?

Online Statements are protected by layers of security, encryption, and login passwords within your Online Banking Account.

Can I receive both Online Statements and Paper Statements? 

No. 

How do I get the Mobile Banking app?  

Once you’ve signed up for Online Banking, you can download the app by following one of the links below!

How do I sign up for Online Banking? 

Online Banking gives you access to a bunch of awesome resources, like Bill Pay, Online Statements, and Mobile Banking. If you aren’t signed up, you can enroll online today. You can also visit a local branch or call us at (435) 723.3437. We’ll walk you through the process!

SavvyMoney

What is a Credit Report?

Credit reports, also known as credit files, comprise the credit-related data a credit reporting company has gathered about consumers from different sources. Credit reports include records of mortgage payments, credit card balances, credit card payments, auto loan payments, and credit inquiries. It may also include accounts that have gone into collections, public records, and other information from government sources.

• A list of companies that have given you credit or loans
• The total amount for each loan or credit limit for each credit card
• How often you have paid your credit or loans on time and the amount you have paid

• Companies that, upon receiving a loan application from you, have seen your credit report to evaluate your creditworthiness in the last 2 years
• Your address(es)
• Your employers
• Other details of public record

Under Federal law, you are entitled to receive one free copy of your credit report from each credit reporting agency every 12 months. You can obtain a free copy of your credit reports at https://www.annualcreditreport.com or by calling (877) 322.8228. For more information, visit https://www.consumerfinance.gov/ask-cfpb/what-is-a-credit-report-en-309/.

I share an Online Banking Login with someone else. How can we each see our own SavvyMoney Credit Scores online? 

To view your SavvyMoney credit score online, simply create an Online Banking login of your own. You can do this online or by calling us during business hours at (435) 723.3437

Am I able to choose which emails I receive from SavvyMoney?

Yes, you can easily choose when SavvyMoney contacts you. Navigate to the Resources tab, then go to Profile Settings to choose which email notifications you’d like to receive. SavvyMoney sends out three types of emails: Credit Monitoring Alerts, General Messages, and Monthly Notices. You’ll automatically be enrolled to receive all these email communications at first, but you can easily unselect the specific email types you do not wish to receive.

If Elevate Credit Union doesn't use SavvyMoney Credit Score to make loan decisions, why do you offer it? 

We want all of our members to be informed and have tools to manage their credit. By using SavvyMoney Credit Score, you can plan and look ahead, so when it comes time to borrow for a big-ticket purchase—like buying a home, car, or paying for college—you have a clear picture of your credit health. You can qualify for the lowest possible interest rate. You’ll also see offers to save money on your new and existing loans with Elevate Credit Union.

Will SavvyMoney share my credit score with Elevate Credit Union? 

No, Elevate Credit Union cannot access your credit file unless you share it with us. However, if you want to share your credit report with Elevate or a trusted party, you can easily download your SavvyMoney credit report by navigating to the Credit Report tab and selecting ‘Download Report’.

Will Elevate Credit Union use SavvyMoney Credit Score to make loan decisions?  

No, Elevate Credit Union will not use SavvyMoney to make loan decisions.

What is the information provided by SavvyMoney Credit Score appears to be wrong or inaccurate? 

The SavvyMoney Credit Score makes its best effort to show you the most relevant information from your credit report. If you think that some of the information is wrong or inaccurate, we encourage you to take advantage of obtaining free credit reports from www.annualcreditreport.com and then pursuing with each bureau individually. Each bureau has its process for correcting inaccurate information, but every user can “File a Dispute” by clicking on the “Dispute” link within their SavvyMoney Credit Report.

Why do credit scores differ? 

Three major credit-reporting bureaus—Equifax, Experian, and Transunion—and two scoring models—FICO or VantageScore—determine credit scores. Financial institutions use different bureaus, as well as their scoring models. Over 200 factors of a credit report may be considered when calculating a score, and each model may weigh credit factors differently, so no scoring model is completely identical. No matter what credit bureau or credit scoring model is used, consumers always fall into specific credit ranges: Excellent (781–850), Good (661-780), Fair (601-660), Unfavorable (501-600), and Bad (below 500).

Will SavvyMoney Credit Score keep my financial information secure? 

Yes. SavvyMoney uses bank-level encryption and security measures to keep your data safe and secure. Your personal information is never shared with or sold to a third party.

What is the Score Simulator tool?  

The Score Simulator is an interactive tool that allows you to select various actions you may take and see how your score could be affected. Different actions (such as paying off a credit card balance) could impact your score positively or negatively. Like checking your credit score through SavvyMoney, using the simulator does not affect your credit score.

LOANS

Home Loans

What kind of things can I do with a Home Improvement Loan? How much can I borrow? 

Home Improvement Loans can cover almost any kind of repair or improvement, including traditional repairs, energy efficient appliances, solar heating, and even landscaping. You can borrow up to $7,500 with this loan.

What's the difference between a Home Equity Loan and a Home Equity Line of Credit (HELOC)? Does Elevate offer both? 

Both loans let you use your home’s value to borrow money. With a Home Equity Loan, you’ll get all the cash you borrow right away, just like most other loans. A Line of Credit, on the other hand, approves you for a certain amount and then lets you borrow from it as needed. With this option, you’ll only pay interest on what you actually borrow. It’s a great choice if you are working on an ongoing project.

At Elevate, we offer both types of loans, so you can pick what’s best for you.

Membership

Should I include a beneficiary on my account? 

Yes. If you have their name, contact information, and even their social security number, that will be helpful.

Do you offer direct deposit? 

Who is eligible to join Elevate Credit Union? 

You are eligible to join Elevate if you:

• Live, work, attend school, worship, or regularly conduct business in one of these Utah counties:
  • Box Elder County
  • Cache County
  • Rich County
• You are a family member of an existing Elevate Credit Union member, including:
  • Parent
  • Child
  • Spouse (including surviving spouse)
  • Sibling
  • Grandparent
  • Grandchild
  • Stepparent
  • Stepchild
  • Step-sibling
  • Guardian
  • Foster or Adoptive relationship
  • Partner

Are my account funds insured? 

Yes. Elevate Credit Union deposit accounts are federally insured for up to $250,000 by the NCUA.

Does Elevate do a hard credit check when I become a member? 

Yes. 

Is there minimum deposit needed to open my account? 

Yes. When opening your account, you will need a minimum deposit of $25.

What identification do I need to become a member? 

1. Have one of the following:

• Driver’s License
• Passport
• State ID
• Permanent Resident Card

2. Provide your Social Security Number (SSN)

3. Provide one of the following address verification:

• Debit Card
• Credit Card
• Utility Bill
• Vehicle Registration Card
• Lease Agreement
• Mortgage Statement
• Something w/your name and address on it