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Cards

Lost or Stolen Card

Don't panic. Here is what you need to do.

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What To Do

After Business Hours

  • Go into your online or mobile banking
  • Find "Remote Control Cards"
  • Mark "Disable", "Lost" or "Stolen"
  • Also, call (888) 297.3416 and report your card lost or stolen

 

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What To Do

During Business Hours

  • Call Elevate Immediately at (435) 723.3437
  • Or, stop into a branch
  • You can also do the steps to the right. They are helpful for during and after business hours.

 

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What To Do

After Reporting Lost/Stolen Card

  • Get a new card
    • Stop in a branch to pick up a new card
    • Or, call and order a new card that can be mailed to you
  • Watch your account closely for any fraudulent charges
  • Let Elevate know immediately if you notice any suspicious activity on your account

 

Are You Prepared?

Elevate Services You Should Have

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Online Banking & Mobile App

If you don't have Online Banking yet, give us a call and let's get you signed up today along with downloading our Mobile App. Having these two things can keep your account safer because you can keep an eye on your money AND control your cards in an emergency.
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Add These #'s to Your Phone

When a card is lost or stolen, it can be scary, especially if you aren't sure how much time has passed since it was lost or stolen. Put these two numbers in your phone now to access them quickly!

ELEVATE: (435) 734.3437

VISA: (888) 297.3416
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Alerts & Notifications

When you have Online Banking, you can set up alerts and notifications. Receive a text or email for any number of transactions, like withdrawals, balances, etc. Change and update your alerts whenever you want! Keep informed on your account and your money.
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Preventing Fraud

We are always on the lookout for suspicious activities. Your Elevate account is continuously reviewed by professional fraud monitoring services. There are also ways you can help prevent fraud from ever happening.

Stay educated – Stay up to date the latest scams and schemes that can separate you from your money. Practice good security habits when it comes to creating passwords, sharing information, and more. NCUA’s Fraud Prevention Center is a great place to start learning.

Stay aware – Set up custom Alerts and Notifications for your accounts and cards, which can notify you about low balances, out-of-town purchases, and more.


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