Elevate Credit Union has seen an increase in scams that appear to be coming from our Fraud Center. These scams may come through a text message, email, or phone call and claim there has been fraud on your account.
At first, the message may look real. It may say there is a problem with your card or account and ask you to click a link, call a phone number, or provide personal information.
If a message asks for private or sensitive information, stop before you respond.
Fraudsters are hoping you act quickly before you have time to think. A few extra seconds can help protect your account and your money.
How to Tell If a Fraud Alert Is Really From Elevate
Here are a few ways to help you spot a scam and know whether a message is actually from Elevate Credit Union.
How to Tell If a Fraud Alert Is Really From Elevate
Here are a few ways to help you spot a scam and know whether a message is actually from Elevate Credit Union.
1. Check for the Last Four Digits of Your Card or Account Number
A real Elevate fraud alert will include the last four digits of your card or account number so you know the alert is connected to your account.
If the message does not include that information, it may not be from Elevate.
2. Do Not Click Suspicious Links
If the message includes a link and asks you to click it, be cautious.
Elevate fraud alerts will not ask you to click a link to verify your information. Scammers often use links to send you to fake websites that look real but are designed to steal your personal information.
When in doubt, do not click.
3. Never Share Personal or Account Information
Elevate will not ask you to provide private information through a text or email.
A real fraud alert may ask you to reply with:
V to verify the transaction is valid
F if the transaction is fraudulent
That is it. You should not be asked to provide your account number, Online Banking login, password, PIN, card number, Social Security number, or other private information.
What to Do If You Are Not Sure
If you are unsure whether a message is real, please contact Elevate directly before clicking, replying, or sharing any information.
Call us at (435) 734-3437.
You can also log in to Online or Mobile Banking and use Remote Control Cards to temporarily disable your card while you check what is going on. This can be especially helpful after hours, on weekends, or during holidays.
How to Turn Off Your Card in Online or Mobile Banking
If you believe your card may be at risk, you can temporarily turn it off.
Log in to Online or Mobile Banking, open the menu, and select Remote Control Cards. From there, you can disable your card to help prevent new transactions while you verify the activity.
Protect Yourself From Fraud
Please be cautious of any message that creates a sense of urgency or asks for personal information. Scammers often try to make you feel rushed, worried, or pressured.
To help protect yourself:
- Do not click links in suspicious texts or emails.
- Do not call phone numbers from suspicious messages.
- Do not share your account, card, login, password, PIN, or Social Security number.
- Contact Elevate directly if something does not feel right.
- Use Online and Mobile Banking to monitor your accounts.
- Turn your card off through Remote Control Cards if needed.
Need Help With Online or Mobile Banking?
If you have not signed up for Online Banking or downloaded the Elevate mobile app, we encourage you to do so. These tools can help you monitor your account, check transactions, and manage your card more easily.
If you need help getting started, give us a call or visit one of our branches. We are happy to walk you through it.
Together, We Can Help Stop Fraud
Fraudsters are always changing their tactics, but knowing what to look for can make a big difference. If a message seems suspicious, pause, protect your information, and contact Elevate directly.
For more helpful fraud prevention tips, visit our MoneySmart Tips Blog.