Cash Withdrawal Scam Warning: What Elevate Members Should Know

A dangerous cash withdrawal scam is affecting people in communities across the country, and Elevate Credit Union is now seeing members targeted in the areas we serve.

Scammers call and claim that the money in a person’s account is not safe. They may impersonate a financial institution, law enforcement agency, or fraud department and pressure the person to withdraw cash immediately.

The caller may sound professional, know personal information, or claim that employees at the financial institution are involved. They may also instruct the person not to speak with anyone about the withdrawal.

Elevate will never ask you to withdraw cash to protect your account, keep a transaction secret, or allow someone remote access to your computer or phone.

Warning Signs of a Cash Withdrawal Scam

Be cautious if someone asks you to:

• Withdraw a large amount of cash immediately.
• Keep the withdrawal secret.
• Avoid speaking with Elevate employees.
• Lie about why you need the money.
• Stay on the phone during the transaction.
• Give cash to another person.
• Purchase gift cards or use a cryptocurrency ATM.

These are strong signs that someone may be trying to steal your money.

Are These Scams Happening in Northern Utah?

Yes. Elevate members in the communities we serve have recently received calls involving aggressive scare tactics and intimidation.

These scams do not only target people who are unfamiliar with technology or financial services. The callers can be extremely convincing, and anyone can be caught off guard when they are frightened or pressured to act quickly.

Elevate serves members throughout Box Elder, Cache, and Rich counties, including the communities surrounding our Brigham City, Garland, and Logan branches. We are sharing this warning to help local families recognize the scam before they lose money.

What Should You Do if You Receive a Suspicious Call?

Hang up and contact Elevate directly using a trusted phone number. Do not use a number provided by the caller, and do not rely on caller ID. Scammers can make a call appear to come from a legitimate business or local number.

You may also visit an Elevate branch in Brigham City, Garland, or Logan. Our team would much rather help you verify a suspicious call than see you lose money to a scam.

If an Elevate employee asks questions about an unusual cash withdrawal, it is because we are looking out for you. Please tell us if someone instructed you to keep the transaction secret, lie about why you need the money, or avoid speaking with us.

Scammers rely on fear and urgency. Pause, hang up, and verify the situation before taking action. A few extra minutes could help protect your savings.

Frequently Asked Questions

Will Elevate ever ask me to withdraw cash to protect my account?

No. Elevate will not instruct you to withdraw cash and give it to another person to protect your account.

What should I do when someone claims to be from Elevate’s fraud department?

Hang up and contact Elevate directly through a trusted phone number. Do not use a phone number, link, or contact information provided by the caller.

Can scammers make a call appear to come from Elevate?

Yes. Scammers can manipulate caller ID information, so the name or number displayed on your phone may not be legitimate.

Should I tell an Elevate employee that someone instructed me to withdraw cash?

Yes. Tell the employee exactly what the caller said, especially if you were told to keep the withdrawal secret or avoid answering questions.

What should I do if I already gave money or information to a scammer?

Contact Elevate immediately. Change any compromised passwords, stop communicating with the caller, and report what happened as soon as possible.